Tallah Return & Refund Policy

Last updated: 21.09.2026

This policy explains how to request a return, exchange, or refund for purchases from Tallah in Egypt.

1. Inspection Upon Delivery

You may inspect your order while the courier is present, before accepting delivery. If the order is unsuitable, you may decline it and return it immediately with the courier.

Orders must be accepted or declined in full at delivery. Partial acceptance is not available. This arrangement does not limit your right to request an eligible return after delivery.

If you decline an otherwise correct, non-defective order, applicable shipping charges remain payable via InstaPay or Vodafone Cash, except where the law requires otherwise.

2. Returns After Delivery

Under our standard return policy, returns are not accepted after the courier has left, except where the product has a manufacturing defect.

If you discover a manufacturing defect after delivery, please contact Tallah customer support for assistance with your return.

3. Exchanges

You may request an exchange of an eligible product within 2 calendar days of delivery, subject to the same condition requirements as returns and the availability of the replacement item.

An exchange shipping fee of EGP 150 applies only where legally permitted. We will confirm any applicable charge before arranging the exchange. No fee applies where Egyptian law requires a remedy without additional cost.

4. Defective, Damaged, or Incorrect Items

If your product has a manufacturing defect, arrives damaged, or does not match your order, contact us as soon as possible.

lease provide your order details, a description of the issue, and photographs where possible to help us assess the problem.

Tallah will cover the applicable return and replacement shipping costs where the issue is our responsibility. These claims are not subject to the standard exchange shipping fee.

5. How to Request a Return or Exchange

Contact us on WhatsApp with:

• Your order number and contact details.
• The item you wish to return or exchange.
• Your preferred resolution.
• Details of any defect, damage, or incorrect item, where applicable.

Our team will provide return instructions and coordinate the appropriate collection or delivery arrangements. Please confirm the return address with us before shipping a product.

6. Refunds

Refunds are based on the amount actually paid for the returned product, including any delivery charges that must be refunded under applicable law.

For an eligible return, the refund will be issued within seven calendar days of the product being returned. Eligible defective-item claims will be resolved within the applicable legal deadline, generally within one week of notifying us of the issue.

Refunds will be made using the original payment method unless another method is agreed with you. For cash payments, we will agree on a suitable refund method, which may include InstaPay or Vodafone Cash.

Store credit will only be provided if you choose it instead of a monetary refund.

7. Shipping Charges

For online change-of-mind returns, applicable shipping and return transportation costs are payable by the customer. Any applicable charges will be explained before arrangements are confirmed.

8. Your Consumer Rights

Nothing in this policy limits your rights under Egyptian consumer protection law. Mandatory rights, remedies, and deadlines take precedence over any conflicting store terms.

For assistance, contact tallahfashion2020@gmail.com.