Tallah Privacy Policy

Last updated: [Insert publication date]

1. About Tallah

Tallah is an Egyptian fashion brand serving customers primarily in Egypt. It is operated by the Tallah online store, which is responsible for determining how your personal information is collected and used.

This Privacy Policy explains how we handle personal information when you visit tallahfashion.com, place an order, create an account, subscribe to updates, or communicate with us.

2. Information We Collect

Depending on how you interact with Tallah, we may collect:

• Contact information: Your name, telephone number, email address, and billing or delivery address.
• Order information: Products purchased, selected sizes and colours, order history, delivery instructions, and exchange or return requests.
• Payment records: Payment method, transaction references, payment confirmations, and relevant receipts.
• Account information: Details associated with your customer account and account preferences.
• Customer communications: Messages, enquiries, feedback, and photographs you choose to provide when requesting assistance.
• Website usage information: IP address, browser and device information, pages visited, and interactions with our website, collected through cookies and similar technologies where permitted.

We obtain information directly from you, through your interactions with our website, and from service providers involved in payments, delivery, and store operations.

Providing information necessary to process an order is required to complete that order. Marketing subscriptions are optional.

3. How and Why We Use Your Information

We use relevant personal information to:

• Process orders, confirm payments, and arrange delivery.
• Manage customer accounts, exchanges, returns, and refunds.
• Respond to enquiries and provide customer support.
• Send essential order, delivery, and account notifications.
• Maintain business records and meet applicable legal obligations.
• Protect our website and customers against fraud and unauthorised activity.
• Understand website performance and improve the shopping experience.
• Send promotional communications and personalise advertising where you have provided the required consent.

Depending on the activity, we process information to fulfil your order or another contractual obligation, meet legal requirements, obtain your explicit consent, or exercise rights permitted by applicable Egyptian law.

Where consent is required, we request it separately for the relevant purpose. Additional requirements apply where information is legally classified as sensitive.

4. Payments

Payment providers process payment information according to the payment method you select.

If you send a payment confirmation through InstaPay, Vodafone Cash, or another supported method, we may use the transaction reference and relevant receipt details to verify the payment and maintain transaction records.

Please share only the information needed to verify your payment. Do not send passwords, PINs, card security codes, or one-time verification codes to Tallah.

5. Who Receives Your Information

We share relevant information with providers and recipients involved in delivering our services, including:

• Shopify: To operate our online store and support shopping and order management.
• Payment providers: To process payments, confirm transactions, and facilitate applicable refunds.
• Delivery partners: To deliver orders and coordinate collections.
• Technology and support providers: To support hosting, communications, customer service, and website maintenance.
• Analytics and advertising providers: Where used and subject to the required consent.
• Professional advisers or competent authorities: Where necessary for legal obligations, claims, or lawful requests.

Service providers acting on our behalf must handle information for authorised purposes and apply appropriate confidentiality and security safeguards. Some providers also process information independently under their own privacy policies.

6. Cookies and Advertising

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, account access, and preferences.

Optional analytics and advertising technologies, where used, help us understand website activity, measure campaigns, and display relevant advertisements.

7. Marketing Preferences

With your consent, we may send offers, collection updates, and other promotional messages through the communication channels you select.

You may withdraw your marketing consent at any time by using the unsubscribe instructions in our messages or contacting us using the details below.

Choosing not to receive marketing does not prevent you from placing an order. We may still send essential communications about your purchases, deliveries, or account.

8. Processing Outside Egypt

Some service providers, including Shopify, operate internationally. Your information may therefore be stored or processed outside Egypt.

Such transfers are subject to applicable Egyptian requirements, including appropriate safeguards and any required consent, licences, permits, or approvals. We will obtain these where required before carrying out the relevant transfer.

You may contact us for information about the overseas recipients, destinations, and safeguards relevant to your information.

9. Retention and Security

We retain personal information for the periods needed to fulfil the purposes described in this policy, including order management, customer support, applicable accounting and tax requirements, and the handling of legal claims.

Marketing consent records and withdrawal requests may be retained to demonstrate compliance and respect your communication preferences. Information that is no longer needed is deleted or anonymised, subject to applicable legal requirements.

We apply appropriate technical and organisational safeguards to protect personal information. No online service can guarantee absolute security. Where a personal data breach occurs, we will notify affected individuals and the competent authority as required by law.

10. Your Privacy Rights

Subject to applicable Egyptian law, you may request to:

• Know what personal information we hold about you and obtain access to it.
• Correct, complete, or update your information.
• Delete information where there is no lawful reason to retain it.
• Withdraw consent for processing based on that consent.
• Restrict processing to a specified scope.
• Object to processing that conflicts with your fundamental rights and freedoms.

You also have rights concerning notification of personal data breaches and complaints to Egypt’s Personal Data Protection Center.

To exercise your rights, contact us using the details below. We may request information reasonably necessary to verify your identity and will respond within the applicable legal timeframe. If a request cannot be fulfilled, we will explain the reason.

11. Children’s Information

Our store is intended for purchases by adults. Parents or guardians purchasing children’s clothing should use their own account and contact information.

If you believe a child has provided personal information without the necessary consent, please contact us so we can investigate and take appropriate action.

12. External Websites and Policy Updates

Links to payment services, social media platforms, and other external websites are governed by those services’ own privacy policies.

We may update this policy to reflect changes to our operations or legal requirements. The latest version will appear on our website with an updated date. Where required, we will provide additional notice or request fresh consent.

13. Contact Us

For privacy enquiries, requests, or complaints, please contact:

Brand: Tallah Fashion
Registered business name: Tallah online store
Email: tallahfashion2020@gmail.com
Registered address: المجاوره العاشره, فيلا ٤, التجمع الاول على, Al Sadat Axis, Cairo Governorate 11865